betjdb's Privacy Policy
Your personal information is completely safe with us — here is a detailed explanation of how betjdb collects, uses, and protects your data.
Introduction and Scope
betjdb ("we", "our", or "platform") operates an online gaming service for users in Bangladesh. This privacy policy explains what information we collect when you use the betjdb website and services, how that information is used, and what steps we take to protect your data.
By browsing the betjdb website or creating an account, you accept the terms of this privacy policy. This policy applies alongside our Terms and Conditions.
Our services are intended only for individuals aged 21 and above. We do not intend to collect personal information from minors. If we become aware that we hold information belonging to a minor, we will delete it immediately.
What Information We Collect
betjdb collects various types of information to improve your experience and to operate our services smoothly. A detailed breakdown of this information is provided below:
Identity Information
Full name, date of birth, national identity card number, and contact address provided at the time of registration are collected.
Contact Information
Email address and mobile number, which are used for account verification, support, and important notifications.
Financial Information
Mobile banking account numbers used for deposits and withdrawals (bKash, Nagad, Rocket) and bank account details.
Technical Information
IP address, browser type, device identifier, operating system, and login session duration.
Gaming Activity
Play history, bet amounts, win and loss records, and details of bonus usage.
Cookies and Tracking
Site navigation preferences, session cookies, and analytical data used to improve performance.
How We Collect Information
We collect information in the following ways:
- Information you provide directly through the account registration form
- Technical information collected automatically during login and transaction processing
- Information received from financial service providers during payment processing
- Additional information you provide during customer support interactions
Purpose of Information Use
betjdb uses collected information for specific and legitimate purposes. We never use your information unnecessarily or without your knowledge.
| Purpose | Type of Information Used | Legal Basis |
|---|---|---|
| Account creation and verification | Identity, contact | Contract performance |
| Payment processing | Financial Information | Contract performance |
| Fraud prevention and security | Technical, financial | Legitimate interest |
| Providing customer support | Identity, contact, gaming | Contract performance |
| Responsible gaming monitoring | Gaming Activity | Legitimate interest |
| Service improvement and analytics | Technical, cookies | Legitimate interest |
| Relevant notifications and promotions | Contact, preferences | Consent |
Marketing Communications
Based on your consent, we may notify you by email about new games, bonus offers, and promotional information. You may unsubscribe from these messages at any time. Even after unsubscribing, you will continue to receive important account-related notifications.
Sharing Information with Third Parties
betjdb does not sell or rent your personal information. However, we may share information with certain trusted third parties as needed to operate our services.
Service Providers
Companies providing services on our behalf (such as payment processors, IT support, and fraud prevention specialists) may access information only to perform specific tasks. They follow our instructions and are bound to protect your data.
Game Software Providers
Pragmatic Play, Spribe, JILI, PG Soft, or other game providers may process some limited technical data to operate games. They follow global data protection standards.
Legal Obligations
We may be required to disclose information to authorities in response to a court order, government investigation, or applicable law. In such cases, we will disclose only the minimum information required by law.
Business Transfers
In the event of a future merger, acquisition, or sale of assets, user information may be transferred. We will notify you by email before any such change, and you will have the opportunity to make a choice.
Cookies and Tracking Technologies
betjdb uses cookies to ensure the functionality of the site and to improve your browsing experience.
Essential Cookies
Without these cookies the site cannot function properly. They keep your session active, maintain your login state, and verify security. These cookies cannot be disabled.
Functional Cookies
These cookies are used to remember your preferences (language, display settings). They make your next visit more convenient.
Analytical Cookies
These cookies are used to understand which parts of the site are used most and how users navigate. This data remains anonymous (anonymized).
Cookie Controls
You can delete or block cookies from your browser settings. Please note that blocking certain cookies may limit some functionality of the site.
- In most browsers, cookies can be managed from Settings > Privacy > Cookies
- Session cookies are automatically deleted when the browser is closed
- Persistent cookies are stored for a maximum of 12 months
- We do not use any third-party advertising cookies
Data Security Measures
betjdb has adopted industry-standard technical and organizational measures to protect your information. Our security measures are regularly reviewed and updated.
- SSL/TLS encryption used for all data transmission
- Encrypted storage of sensitive data at rest
- Access controls — only authorized personnel can view information
- Regular security audits and vulnerability testing
- Two-Factor Authentication support
- Rapid response plan in the event of a data breach
- Regular data protection training for staff
Your Responsibilities
You also play an important role in the security of your account. Keep your password confidential, do not share it with others, and notify our support team immediately if you notice any unauthorized activity.
In the Event of a Data Breach
If a data breach occurs, we will notify affected users within the legally required timeframe and take the necessary steps to bring the situation under control.
Data Retention Period
betjdb does not retain your information for longer than necessary. Retention periods are determined based on the type of information and legal obligations.
| Type of Information | Retention Period | Reason |
|---|---|---|
| Account information | 5 years after account closure | Legal and regulatory requirements |
| Transaction records | 7 years after completion | Financial record-keeping |
| Gaming history | 3 years after account closure | Dispute resolution |
| Communication records | 2 years after last contact | Support quality |
| Technical logs | 6 months | Security monitoring |
| Marketing preferences | Until consent is withdrawn | Permission management |
After the specified period, information is securely deleted or anonymized.
Your Rights
betjdb respects your rights over your information. Your key rights are described below:
1. Right to Access
You have the right to know what information we hold about you. You can contact our support to request a copy of your information. We will respond within 30 days.
2. Right to Correction
If any of your information is incorrect, you may request a correction. Many details can be updated directly from your account settings.
3. Right to Erasure
You can request that your information be deleted in certain circumstances. However, some information must be retained for a specific period due to legal obligations.
4. Right to Object to Processing
You can object to the use of your information for marketing communications. After this objection, we will not contact you for marketing purposes.
5. Right to Data Portability
You can request your data in a structured, machine-readable format, making it easy to transfer to another service if needed.
6. Right to Withdraw Consent
You may withdraw consent at any time from any data processing carried out on the basis of consent. Withdrawing consent does not affect the lawfulness of processing carried out prior to the withdrawal.
To exercise these rights, contact our support team via live chat or send us an email.
Protection of Minors
betjdb strictly prohibits its services for anyone under the age of 21. We do not knowingly collect any personal information from minors.
- An age verification process is followed at the time of registration
- Additional identity documents are requested in suspicious cases
- If a minor's information is identified, the account is immediately suspended and the information is deleted
- Parents or guardians can contact us regarding their child's account
To learn more about responsible gaming, visit our Responsible Gaming page.
Policy Changes & Updates
betjdb reserves the right to amend this privacy policy as needed. The policy may be updated due to expansion of services, legal changes, or technological developments.
- Users will be notified in advance by email of any significant changes
- The "Last Updated" date at the top of the page will be revised
- Continued use of the site after changes have been made will be considered acceptance of the new policy
- Previous versions will be available upon request
For significant changes, your explicit consent will be obtained before the new policy takes effect.
Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us through the following:
To read other related documents: Terms & Conditions | Responsible Gaming | FAQ